What is a monthly credit card statement
Information on credit card billing
... an unknown transaction appears on the credit card statement?
You cannot assign a turnover on your statement or in the current turnover? Unlawful encumbrances can have different reasons.
- Please first complain to the dealer about a double charge on sales or a charge for goods that have not yet been delivered.
- If you have an unknown retailer name, consider what you paid on the receipt date. Some dealers supply strange names.
- Revenues that are clearly not made by you indicate misuse / fraud. In this case, complain to us about the turnover immediately and report it to the police.
For a complaint, please use the complaint credit card transactions form (PDF 80 KB).
You can find more information about the complaint in our FAQ.
Our advice: so that you can quickly identify unauthorized transactions, check your statements or credit card transactions regularly.
... a credit card statement has been lost?
This is basically annoying, but not unsolvable. We would be happy to create duplicates of the required statement for you at a later date. However, this is chargeable. We will send the copies by post to the address you have stored with us.
Good to know: In the sales display in banking you can see the sales for the last 3 years. Perhaps the display or a printout is sufficient.
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