What is the future of technology 3

IT of the future: You should have these 3 top trends on your screen

Digitization is still talked about every day, be it in the media, in companies or among friends. Often one feels reminded of Shakespeare: Much ado about nothing. Is that really the case? Is digitization old hat now? Have the companies already digitized their business processes holistically and are fully exploiting the potential? Not at all! Although this topic is right at the top of the agenda for most companies, it is often lacking in successful implementation.

Often times, companies seem to lose sight of the goal. It is not about the use of new technologies per se, but about the continuous creation of value under dynamically changing conditions. If companies do not continuously adapt their offerings to customer requirements, then others will win the race with offers that are more customer-oriented. The challenge remains independent of the industry: digitization “good” in theory, implementation “poor” in practice.

But what are the top trends that you should definitely watch? The American market research institute Gartner examines emerging technologies every year and arranges them on its hype cycle. In the “Emerging Technologies Hype Cycle 2017”, Gartner analyzes a total of 32 technologies. None of them will break through in the next two years, but none will go away either. Gartner identifies three top trends: Artificial intelligence, digital platforms and the orientation of technology towards the customer.

Over the past ten years, the analysts have foreseen the trends of the fast-moving IT world with impressive accuracy and also timed topics that were once remote from the market. For example, in 2005 Garner predicted that augmented reality would be publicly perceived in five to ten years. There are only a few products that are ready for the market, but AR and possible applications are still a hotly debated topic of conversation. Gartner first mentioned 3D printing in 2007 and predicted a hype for 2017.

Top trend 1: Artificial intelligence everywhere

Gartner calls this trend “AI Everywhere”, artificial intelligence (AI) will be everywhere and will spread in the next ten years. The goal is to create a general AI. Companies should use technologies such as B. consider deep learning, cognitive computing, machine learning, smart robots, etc. Very high expectations are currently placed on these technologies.

Cognitive computing and banking also support financial service providers in achieving the essential customer centricity. Your customers demand the availability of all relevant information across all channels, all devices and around the clock. Furthermore, the amount of data at the interface between customer and institute is growing enormously. In the interview “Cognitive Banking - only for“ brave ”financial service providers?” You will learn how financial institutions have to develop in order to meet these requirements and to be well equipped for the financial market of tomorrow.

Top trend 2: Technology orientation towards the customer

Gartner predicts that technologies will be geared even more closely to the needs of users and customers. As a result, the boundaries between the real and the virtual world will increasingly disappear, i. H. the ability of people to perceive is expanded. Technologies such as B. Augmented Reality (AR), Virtual Reality (VR) or Connected Home will continue to develop and be used more and more. 4D printing and computer brain interfaces also appear in the hype cycle, but are still in the initial "innovation trigger" phase. However, 4D printing could change the business world significantly in the future.

What do financial service providers such as B. banks and insurance companies, from VR? How do they help to inspire customers? You can find a small inventory of the background, possibilities and limits in the article "Virtual Reality and Artificial Intelligence from the Perspective of Financial Service Providers".

Top trend 3: digital platforms are a must

Gartner mentions digital platforms as the third trend. Companies need this to cope with the growing amount of data and compute power. In doing so, the analysts support the thesis that companies will increasingly develop into ecosystems and that they need digital platforms for this [2]. Important technologies of this trend are e.g. B. 5G, blockchain or Internet-of-Things (IoT). According to Gartner, 5G is still in the "Innovation Trigger" phase, but companies should keep an eye on this technology, as the extraordinary performance of the network enables a huge variety of devices with unrivaled size, speed and complexity.

Blockchain was already on everyone's lips in 2017, especially through the Bitcoin headlines about the success of the digital currency. Gartner predicts that blockchain will transform the business world, but it could take another five to ten years. Until then, it is important to understand the meaning without becoming too technological. Although there is no lack of attempted explanations on the web, blockchain is still an inscrutable matter for many. If you ever want to understand the technology in such a way that you can explain it to a third party, then read this article "How does blockchain work?"

Top trends and innovations you can touch

The annual afb Market and Innovation Event, which took place in Munich on May 17, 2018, also addressed these megatrends of the future. How do I digitize my business processes as quickly as possible? Which are the right levers? How do I have to adapt my IT landscape? Is there a roadmap?


Stephan Kiessling

afb Application Services AG