Why is my iPhone 11 not updating

Error updating or restoring iPhone, iPad or iPod

Learn what to do if you get an error code or warning while trying to update or restore a device using your computer.

Connect the device directly to the computer

Connect your iOS device directly to the USB port on your computer (do not use an attached keyboard or USB hub). If you still get an error message, try a different cable.


Start anew

Turn off your computer and device. Then turn the devices back on.

Here's how to restart your iPhone, iPad, or iPod touch.

Try again

Try updating or restoring the device again.

Information relating to non-Apple products or independent websites that are not controlled or audited by Apple is not a recommendation or endorsement. Apple is not responsible for the selection, performance, or use of third-party websites and products. Apple makes no representations about the accuracy or reliability of any third party websites. Contact the provider for additional information.

Release date: